Our technical support team forms the backbone of our company. With daily exposure to all kinds of technical problems, we’re well equipped to identify, diagnose, and repair just about anything you send our way.

Hours of Operation

The technical support team is available Monday to Friday, excluding public holidays, from 8:00AM to 6:00PM. Outside of these ours we have an technician on call available to assist with legitimate emergencies.

Advanced Help Desk and Remote Assistance

We use world class help desk software which captures, prioritises, and categorises every issue, from the moment the issue is reported all the way through to completion. We log all tasks performed, and keep you up to date with email notifications. You’ll know who performed the service, what they did, when they did it, and what the resolution was.

Our remote assistance software enables us to review the status of your system in near real time while providing remote support over the internet. In many cases we can perform support tasks without interrupting your session entirely, allowing you to keep working while we fix a problem in the background.

With your permission, we can also view and interact with your computer screen. We use this functionality to view a problem that you’re experiencing, and troubleshoot it for you on the spot. It saves you time and money, as most problems can be fixed during the support call, and you can get back to work sooner.

Contact us

If you’d like to know more information about our technical support team, please contact us. If you have an issue you’d like to submit, you can lodge a support request here.