Serious focus on small business
Small business IT is our top priority. We’re serious about IT in the workplace and ensuring our clients reap the benefits of our expertise.

Advanced help desk and job tracking
All service requests are properly logged, categorized, prioritized and escalated. We log everything we do and we provide clients with detailed service reports on who, what, when, where, and how. Our goal is to account for 100% of our actions.

Fast response to your requests
We respond to your requests promptly and efficiently. In most cases, we can commence work within the hour. Don’t wait for days for someone to get back to you!

We value communication
A long term, successful business relationship thrives on great communication. We reply to emails promptly and always return missed calls.

Proactive consultation
We don’t sit around in the background waiting for your computers to crash. Instead, we work to prevent interruptions to your business by being proactive. When we see a potential problem, we inform you and make recommendations.

SMBiT Professionals members
We’re members of SMBiT Professionals – a national industry organization which ensures members adhere to a strict code of ethics and practices to ensure consistent service delivery amongst its members.

Extensive technical documentation
A common failure of many IT providers is that they do not have good record keeping policies in place for their clients networks and configurations. Our documentation practices are both extensive and detailed – and provided free of charge to our clients.

Multiple service delivery models
Not everyone needs the same level of IT service, so we have different service delivery models. Break/fix service is where you pay per hour, then there’s prepaid hours at a discount, and also cost effective service agreements such as activCare or serverCare.

Flexible payment options
We accept cheque, credit card, and online transfers, and can set up automated credit card / direct debit billing for our managed services. We can also arrange finance for equipment and solutions.

More than IT support
We think of ourselves as trusted advisors to our clients in all things IT. You can depend on us for consultancy, implementation, and on going maintenance as well!

Built on word of mouth
Our business has been built by word of mouth from many long term satisfied clients, not on gimmicks or shady lock-in contracts.

WA owned and operated
We’re 100% Western Australian owned and operated, creating and keeping jobs for Sandgropers. With no interstate or overseas stakeholders, profits and jobs stay in WA.